Material or Workmanship Defects: 

If your Owala product arrives with a manufacturing flaw or defect in materials or craftsmanship, we’ll replace the defective part (or the entire product, if needed) free of charge.

Use as Intended

Our warranty applies to products that are used and cared for according to their intended purpose and care instructions. It does not cover standard wear and tear, accidental damage, or damage resulting from improper use.

Authorized Purchases Only

Our warranty only applies to Owala products purchased directly from owalalife.com, an official Owala retailer, or an authorized seller.

Like all good things, our warranty has limits. It does not cover:

• Normal wear and tear (scratches, dents, chips, or faded paint).
• Accidental damage (drops, impacts, misuse, or neglect).
• Cosmetic damage that doesn’t affect performance.
• Improper care, cleaning, or storage — including stubborn odors, mold, or rust. (Our bottles are rust-resistant, but rust from trapped moisture isn’t typically covered. Not sure if yours qualifies? Our Customer Service team can help). See our Cleaning Guide for care tips to prevent and address odor, mold, or rust.
• Lost or stolen products.
• Third-party modifications, engravings, or accessories.
• Products purchased from unauthorized resellers or secondhand marketplaces.

The term lifetime refers to the functional lifetime of the product — not your lifetime (we plan on you outlasting us). If your item qualifies under warranty, we’ll make it right with a fair resolution based on product availability. In most cases, that means issuing a warranty voucher so you can choose a comparable lid or bottle as a replacement.

The bottle portion of customized Owala products is covered under our Lifetime Warranty — just like standard bottles. If a covered defect affects the bottle itself, we’ll offer a fair resolution to replace the affected part or product at no cost to you.

Yes! Every Owala product — including special-edition collections and Color Drops — is covered by our standard Limited Lifetime Warranty for material or workmanship defects.

If a special edition or Color Drop bottle qualifies for replacement under warranty and the same color or style is still available, we’ll replace it with that exact version.

If the original design is out of stock or discontinued, we’ll offer a comparable product of equal value. While we can’t recreate past colorways or re-release retired designs, your replacement will perform just as perfectly as the original.

Please note that any damage due to normal wear, misuse, or modifications is not covered.